Corporate Privacy Statement
The Roseman Group of Companies (Roseman) has a strong commitment to providing excellent service to all of our hospitality customers and visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, including www.ExecutiveSuitesbyRoseman.com, www.ExecSuiteCanada.com, www.RosemanCorp.com, www.RosemanSuites.com, www.RosemanExecutive.com and other sites, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At the Roseman Group of Companies, meeting your needs and expectations form the foundation of everything we do, including protecting your privacy. If after reviewing this Statement, you have any questions or privacy concerns please send an email to Privacy@RosemanCorp.com or send a letter to:
The Roseman Group of Companies
Information Protection and Privacy
8411C Elbow Drive SW
Calgary, AB T2V 1K8 Canada
Privacy Statement Table of Contents
- Browsing
- Information We Collect and How We Use It
- Reservations
- Disclosure of Information to Third Parties
- Cookies
- Pixel Tags
- Emails about Special Offers and Promotions and Opt-Out
- Careers at Executive Suite Canada
- Other Sites
- Legal Issues
- Changes to our Privacy Rights
Browsing
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:
- Access the Web site from a link in an email that we sent to you;
- Have created a profile and you either log-in to your account or choose to be remembered via a cookie.
In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you with the functionality that you see on this Web site. We also use this information to personalize content presented to you, to better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our properties, we will ask you for information such as name, address, telephone number, email address and suite style or preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We may also use your email address to:
You can opt out of marketing emails at any time. You can also opt out of our research surveys.
- Send you a pre-arrival message summarizing your confirmation details and providing other information about the area,
- Notify you about special offers and promotions as described in the email section of this privacy statement,
- Send you an invoice, or
- Send you satisfaction or market research surveys.
Reservations
The personally identifiable information you provide to us for making a reservation is made available to the applicable property for the purpose of meeting your reservation request. After making a reservation or completing your stay at a Roseman Property, unless you tell us otherwise, the information you provide may be used by us for marketing of our other properties to you.
Disclosure of Information to Third Parties
We do not and will not permit the sale or transfer of personally identifiable information without your approval, except in the case of the sale of the business or the company. This sale is not contemplated.
Cookies
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless The Roseman Group of Companies can remember the dates you used in your property search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience. In addition, Cookies are used to:
The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with The Roseman Group of Companies. Cookies do not corrupt or damage your computer, programs, or computer files.
- Allow registered users to sign in without typing their email address each time;
- Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and
- Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.
We may use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gif's enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on ExecutiveSuitesbyRoseman.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.
You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site and others.
Pixel Tags
The Roseman Group of Companies and its third-party service providers use pixel tags (also known as "clear gif's" "beacon gif's" etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with ExecutiveSuitesbyRoseman.com.
The Roseman Group of Companies and our email service provider use pixel tags to:
- Track customer response to The Roseman Group of Companies advertisements and Web site content;
- Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor;
- Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
- Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.
Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you make a reservation or request a copy of your hotel bill via email and provide your email address, we may periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Executive Suites by Roseman offers which may also include the promotions of select, reputable third parties with whom The Roseman Group of Companies has a strategic marketing relationship because they offer products or services that we believe would be of interest to our guests. We may use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Executive Suites by Roseman related email.
We provide you the ability to define and modify your mailing preferences online at anytime including un subscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.
Careers at Executive Suite Canada
The Roseman Group of Companies will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with The Roseman Group of Companies.
Other Sites
The Roseman Group of Companies is only responsible for the privacy statement and content of this Web site. We are not responsible for the data collection and use practices and privacy policy or the use of cookies on Web sites that you have accessed via this Web site.
Legal Issues
This is a Canadian based Web site and is subject to laws of Canada and the Province of Alberta. The Roseman Group of Companies will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to The Roseman Group of Companies guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.
Changes to Your Privacy Rights
In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on February 10th, 2009.
